A Practical Guide For Tourists
When visiting Mexico you are protected by
PROFECO (the Federal Bureau of consumer interests), the
institution which informs, assesses and protects the consumer. They
extend their protection to the people who do not live in Mexico
and acquire any product or service from a Mexican supplier and
are not satisfied with the goods or services. There are
PROFECO offices in all major cities in Mexico.
Services and Legal advice
offers free advice on the commercial conduct of companies
operating in Mexico
Complaints: PROFECO receives reports of
non-compliance upon contracting a service or buying a certain
product. Go to the PROFECO office in the town where
you are, making sure to present a copy of the documents which
validate the operation undertaken: the receipt or contract and a
valid form of identity. You can also present your complaints
to PROFECO via the Mexican Embassy or Consulate in your
country of origin, or by sending them via mail. This is a
totally free service and does not require the presence of the
consumer in the procedure. Complaint
UPON CONTRACTING A SERVICE
• Read all the details
specified in the contract and keep a copy.
• When buying any product ask for a receipt or invoice with the
name, address and telephone number of the establishment where the
purchase was made, as well as a description of the product bought.
• The rates and prices should always be on display and in Mexican
Pesos. It is Illegal to charge in foreign currency.
• Don't forget to ask about any additional services which may be
available, as well as their cost. Always check the
cancellation fee and conditions.
• If your reservations are not honored or the prices or conditions
vary to what is established in the contract, visit or call the
nearest PROFECO office.
ON THE ROAD
• Book your tickets in advance
• Make sure that your seat numbers are honored as well as the date
and time of departure.
By Car For entry into Mexico
you must present the following:
• If you are the owner: the original and a copy of Proof of
Ownership of the vehicle.
• If it is rented: the rental contract and authorization by the
rental company allowing the vehicle to be taken out of the
• Upon obtaining the permit for temporary importation, you must
stick the hologram sticker onto the front window, where it should
remain for the length of your journey.
• To reinforce motorway security, there are checkpoints where your
vehicle, baggage and documents may be checked. We recommend
having your documents at hand and in order.
• Sometimes gas stations can be very far from on another:
Avoid problems by filling up with the sufficient amount of gas for
the distance you will travel.
The information you must
submit is: Your name, complete address, telephone and
fax numbers, and office hours for contact; supplier's name and
address; a short letter explaining exactly what the reason of the
complaint is and the amount requested; copies of all documents as
evidence of the transactions, and all other available documents to
support the claim.
On-Line Complaint Form
CUAUHTEMOC: Avenida José Vasconcelos
No.208, 6º Piso, Col. Condesa, México D.F. C.P. 06140
Tel: (011-5255) 5211-1723 Fax: (011-5255) 5625-6621
PROFECO DELEGACION GUADALAJARA: Marsella No.49 2do. Piso, Col. Americana,
Telephone: 3615.7335, 3615.7397 & 3615.7383
For any question or comment call us at:
Ministry of Tourism, Mexico City Tel:
Institute, Mexico City Tel: 5387.2400